FAQ

 

ALCOHOL

Will I be able to bring Wine & Champagne on board?

Each guest is permitted one (750ml) bottle of wine or champagne. Each additional bottle of wine or champagne will incur an $18 corkage fee. Wine & Champagne must be carried on and cannot be packed in your luggage. Boxed wine is not permitted.  

Will I be able to bring Beer & Liquor on board?

Nope.  Bringing beer & liquor is prohibited.


 

BOTTLED WATER & SOFT DRINKS

Will I be able to bring bottled water & soft drinks on board?

Guests are permitted unlimited bottled water and soft drinks, but here's the catch -  they must be carried on and cannot be packed in your checked luggage.

 

CANCELLATION

What is the last day to cancel without paying a penalty?

May 1st is the last day to cancel and get a full refund.

If I have to cancel after May 1st, what are the penalties?

May 2nd thru October 6th   (91 days from date of sailing)

Refundable less $200 per person cancellation fee.
 

October 5 thru November 6th     (60-90 days from date of sailing)

Refundable less $500 per person cancellation fee.
 

November 7th thru December 6th    (30-59 days from date of sailing)

50% refundable less $500 per person cancellation fee.
 

December 7th thru January 5th   (0-29 days from date of sailing)

No refund.


 

DATES TO REMEMBER

If you have not signed up for an early payment discount or monthly payments, you should note these dates:
 

June 1st Your second deposit will be automatically charged to your credit card on file.

November 1st Your final payment will be automatically charged to your credit card on file.
 

DISCOUNTS

What discounts are available for early payment?

If you pay your balance by August 1st, you qualify for a $50 per person discount. 

Be sure to call 1-800-Delbert before making your payment so the discount can be applied. 

Not applicable to suites.  Applies to Primary and Second passengers only. Not applicable to 3 & 4th passengers in cabin. 

 

DOCUMENTS

Do I need a Passport?

Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of travel.  Having a passport will enable you to fly from the US to a foreign port in the event you miss your scheduled embarkation; or to fly back to the US if you need to disembark the ship mid-cruise due to an emergency.  For further information please visit the Holland America website.  

 

What do I need to know about Customs?

Each US resident is allowed a duty-free exemption of USD $800 worth of merchandise.  An additional $1000 worth of articles may be brought in and taxed at a reduced flat duty rate.  After an absence of 7 days or more, Canadian citizens may bring back to Canada up to CA $750 of duty free merchandise which may include a maximum of 40 oz of liquor or wine; or 200 cigarettes.  Guests who are neither US or Canadian citizens should check with the customs agent in their country.

US citizens are allowed to take out or bring into the US $10,000.  
 

DRESS CODE

Is there a dress code?

CASUAL is the word for this cruise.  You can dress up as much as you want to, or not.  

Holland America Line has requested that men not wear sleeveless shirts or bathing suits in the Dining Room.  Women are just asked to refrain from swim suits in the dining room.  
 

EMERGENCY PHONE INFO

What are Holland America's emergency phone numbers?

Holland America Line has reps on hand to assist you in any way they can, including help with travel delays and contacting loved ones.  During regular business hours, you can call 206-626-9000.  Outside of business hours or during holidays, please call 888-361-8803.  This number is for emergency use only.   If you have a travel delay on the way to the cruise, please call Sandy Beaches Cruises at 1-800-Delbert.  
 

FLIGHTS

 If I am flying to Fort Lauderdale the DAY OF DEPARTURE (January 5th), what time should I land?

If you are arriving at the Fort Lauderdale airport (FLL) on Saturday January 5th, your flight should land no later than 2:00pm.  This gives you time to claim your luggage and take a taxi to the cruise terminal (Port Everglades)
 

If I am flying out of Fort Lauderdale the day DAY WE RETURN FROM OUR CRUISE (January 12th), at what time should I book my flight?

If you are flying home on Saturday January 16th, we suggest you book your flight NO EARLIER than noon.  This is because there is always a chance that we might be delayed.  We are at the mercy of Customs, Immigration, and weather.
 

If I am flying in and out of Miami, how much extra time should I allow?

If your flights are in and out of the Miami airport (MIA), you should allow 2 extra hours for claiming your luggage, travel, and lines at security.  


 

GROUND TRANSPORTATION

I am flying into Fort Lauderdale and staying at a local hotel.  How do I get to my hotel?   

The Fort Lauderdale airport (FLL) is within 4 miles of cruise port hotels; and 8 miles to the beach hotels including the SBC host hotel, Westin Fort Lauderdale Beach.  You should get a taxi at the airport.  Estimated fare from FLL to the cruise port hotels is $18 + tip.  Estimated fare from FLL to the beach hotels is $22 + tip.

 

I am flying into Miami  and staying at a Fort Lauderdale hotel.  How do I get to my hotel? 

You have a couple of options.

You can take Super Shuttle.  Rates start at approximately $35 per person for a shared ride.

You can take a taxi.  Estimated fare is $90-100 + tip depending on traffic.

 

I am flying into Fort Lauderdale the day of the cruise.  How do I get to the ship?   

The Fort Lauderdale airport (FLL) is within 4 miles of the cruise terminal (Port Everglades), so you should get a taxi at the airport.  Estimated fare from FLL to the cruise terminal is $10-15 + tip.

 

I am flying into Miami the day of the cruise.  How do I get to the ship?

You have a couple of options.

You can take Super Shuttle.  Rates start at approximately $35 per person for a shared ride.

You can take a taxi.  Estimated fare is $85-95 + tip depending on traffic.

 

If I am staying at a Fort Lauderdale hotel how do I get to the ship? 

You have a couple of options.

You can take a taxi from any of the local hotels.  The Airport and Cruise Port hotels will be 2-4 miles from the cruise terminal (Port Everglades) so the fare should be $10-20 + tip.

The Fort Lauderdale Beach hotels will be 5 miles from the cruise terminal (Port Everglades) so the fare should be $15-20 + tip. 

If you are staying at the Westin Fort Lauderdale Beach and prefer a shuttle service, Quick & Safe Transportation will have shuttles to Port Everglades.  The cost is $8 + tip.  There will be a Quick & Safe Transportation dispatcher at the Westin Friday evening (during the party) to take reservations. 

If you are staying at the Courtyard Fort Lauderdale Beach or Doubletree Fort Lauderdale Beach, the hotels will have a transfer service that they will suggest, or take a taxi.  

 

After the cruise, how do I get to the Fort Lauderdale Airport?

 You have a couple of options. 

 Taxis are lined up at the pier and no advance planning is required.  Estimated fare from the cruise terminal (Port Everglades) to the Fort Lauderdale airport (FLL) is $10-15 + tip.

 Holland America will have bus service to FLL.  You can sign up for this while on board the ship.

 

After the cruise, how do I get to the Miami Airport?

You have a couple of options.

You can take Super Shuttle.  Rates start at approximately $35 per person for a shared ride.

You can take a taxi.  Estimated fare is $85-95 + tip depending on traffic.

INSURANCE

Should I purchase Trip Insurance?

Yes.  There are so many unanticipated things that can happen before your cruise that could force a cancellation; or on the cruise.  We can't stress enough how important insurance is.

 

Where can I get a quote and purchase Trip Insurance?

Click on the banner below for a quote from Travel Guard.

 

 

LUGGAGE DELIVERY SERVICE

Will I be able to purchase luggage delivery service?

Yes, Luggage Direct will be available for our cruise.  More information can be found HERE.

 

PARKING

Where can I park if I drive to the ship?

At Port Everglades, there is save, covered, security patrolled parking right near our terminal.

Currently, the cost is $15 per day, but they have been known to raise the price without notice. Reservations are not needed.  More information can be found HERE.

 

PRE CRUISE PARTY

The SBC 25 Pre-Cruise Party will be held at the Westin Fort Lauderdale Beach on January 4th, 2019 from 6-10pm.  The party features hor d'ourves, a cash bar, and entertainment by SBC artists.

Tickets to the party are $30 if purchased by November 1st; $35 if purchased after November 1st or at the door.

To purchase party tickets; log into your SBC online account and click ADD MORE OPTIONS.

You can also call 1-800-Delbert.  Payment will be due at the time of purchase.


PRE CRUISE HOTELS

If you would like to book a hotel near the beach and party, we have secured special rates at the

Westin Fort Lauderdale Beach, the Courtyard by Marriott Fort Lauderdale Beach, and the Bahia Mar Doubletree Fort Lauderdale Beach.  Information and booking links can be found HERE

SBC will have shuttle vans to & from the party for guests staying at the Courtyard & Doubletree.  Vans will run from 5pm until 10:15pm. 

Remember... the hotel rates are for your room only; and do not include the party or transportation.
 

REFERRALS

Is there a bonus for getting friends & family to sign up?

You bet!  You will get $50 in cabin credit for every new guest who books a cabin as long as the following criteria is met.

  • The referrer must be booked in a full-priced cabin.

  • Referrals apply to separate full-priced cabins only and cannot be applied to additional guests within a cabin.

  • All guests in the referred cabin must be new to Sandy Beaches Cruises.

  • Referral credit applies to the first two passengers only.  Maximum credit per referred cabin is $100.

SMOKING

Can I smoke on board?

Smoking is no longer allowed on cabin/ suite verandahs.

Smoking is not allowed in any interior areas of the ship including cabins and the casino.

Smoking is only allowed at the Lido Bar (Dec 9, aft, Starboard) and on the Sports Deck.


Any guest who smokes inside staterooms in violation of our policy will be charged a US$250 cleaning fee per day of violation. 

WAIT LIST

Can I wait list for a cabin or suite?

If you are booked on SBC 25, you can absolutely wait list for a different cabin or suite.  Just call or email and we’ll notify you when your desired cabin or suite becomes available.
 

WHAT IS INCLUDED IN THE COST OF THE CRUISE

What does the price of my Sandy Beaches Cruise include?

*  7 Day cruise from Fort Lauderdale (Port Everglades) to two ports to be named soon and back to Fort Lauderdale 

*  All concerts and songwriter sessions

*  All meals at the Main Dining Room, the Lido Buffet, plus outdoor grills, and 24 hour room service

*  Non-carbonated beverages (coffee, tea, juices)

*  Use of ships pool areas

*  Use of the Oosterdam’s  health & fitness center

*  Club HAL for children

*   Port Taxes and ticketing charges

What is not included in the price of my Sandy Beaches Cruise?

*  Gratuities ($13 per person, per day… charged to your onboard account)

*  Casino charges

*  Spa treatments

*  Alcoholic beverages

*  Soft drinks & bottled water  

*  Cover charges for the Pinnacle Grill ($29) and Canaletto Grill ($10)

*  Meals, events or tours in any port

*  SBC pre-party; pre cruise hotels, or post cruise hotels

*  Airfare

*  Ground transportation

*  Travel insurance